Spring Clean Your Social Media

April 11, 2013

Since the social media scene developed many years ago, it’s become cluttered. There are accounts on all social platforms that sit, gathering dust for years. Do any of those accounts belong to you or your company?

Today Rachel Kerstetter, our PR Engineer, is sharing some pointers on how you can spring clean your social media.

When I entered into the realm of public relations with a broad social landscape, I was a little surprised that much of my social media consulting and instruction wasn’t about getting social programs started or operating them, it was a lot of clean up.

It doesn’t take much time to get your social media back on track if you know what to do.

1. Take a look at what you have. How long ago was your last status, tweet, post or picture? Do you have messages or invitations that are waiting to be read? When you look at an old account, try to see where/when things went stale and identify what may have been the cause. Did you have an intern running your social that has since left? Did you “run out” of content or ideas? Do you need help?
2. Check your branding. If anything in your company’s branding has changed, all of your social accounts should reflect that. Get your logos, profile pictures, covers and banners up to date. Make sure that you have a Twitter cover, a LinkedIn banner and a Facebook cover for your company. Use your own company and product names correctly.
3. Is your profile complete? Fill out the boxes with information about your company. Make sure there isn’t a blank spot where an About section should be and make sure that you have links to your website and contact information on there. Here’s what the About Section on Sonnhalter’s Facebook Page looks like:

 

Sonnhalter Facebook About Section

 

4. Don’t stand alone. If you only have one person in your company with the Facebook or LinkedIn admin rights or the passwords to your accounts, you’re in for some trouble. What happens if that person leaves your company, takes vacation or falls ill for an extended period of time? You may have one main point person on social media, but always have at least one other person in your organization with social access.
5. Approach the rest of the year with a plan. If you’re having trouble with content, consider setting up a schedule monthly, quarterly or annually with the general topics you want to address on your social media and recruit help if you need it.

You may also be getting overwhelmed on your personal social accounts because your connections are active. Here are just a few tips to save some personal sanity this spring:

  1. Take advantage of lists, circles, etc. to organize your connections into logical groups. That way you can easily check information from one group at a time (or find information you’re looking for).
  2. Change your email preferences so you don’t end the day with 50 Facebook email notifications or opt to receive daily or weekly digests from your LinkedIn groups.
  3. Use your readers. Put all of the blogs you read in one place to minimize jumping around from site to site. We’ve recommended a couple of options in a previous post.

LinkedIn Changes

November 6, 2012

Social media is transforming to be more visual and ultimately more mobile-friendly. LinkedIn recently introduced some changes to improve the overall Company Page experience and made it easier to interact with your connections.

I’ve asked Rachel Kerstetter, our PR Engineer, to give our readers an overview of LinkedIn’s changes and how you can take advantage of them.

Facebook started the wave of change by introducing timeline for brand pages and eventually individual profiles. Now, in the same short span of time, Twitter introduced a cover image and LinkedIn overhauled its company pages to be more visual and mobile-friendly.

Just as Facebook pushed all of its brand pages to timeline by a certain date, LinkedIn has a deadline of November 30th for all company profiles to have the new format.

Here are a few of the main changes that you should be aware of if you control a LinkedIn Company Profile:

  • Banner image at the top of company pages. Mimicking the Facebook cover photo, LinkedIn’s banner image gives you the opportunity to show off some personality for your company. This image should be 974 x 240 pixels; many companies that have already uploaded banner images have incorporated not only their branding but some of their corporate culture and a few have used it to highlight products or services. LinkedIn gives you the option to make this banner clickable to take people to your company’s website.
  • Career section. LinkedIn has highlighted the career section of company pages, making it easier for businesses looking for new talent to showcase opportunities.
  • Refined company information. The overhaul makes communicating about your company cleaner and hopefully more effective. The About section is now shorter, but you can post more links to send people to your blog or other social media as well as your company website. Products and services are more visible in the side bar, drawing attention with visuals. A custom company module gives you a place to showcase your company culture, awards, events or other information.
  • Better visibility. Updates from your company are now front and center on your company page and LinkedIn has updated their stream, so your company information is more visible overall.

Check out the Sonnhalter company page for an example of the new style.

LinkedIn is also rolling out changes to individual profiles:

You can now endorse others for their skills or be endorsed. Recommendations are still very powerful, but to show that a colleague or partner is particularly skilled in a certain area, you can now endorse individual skills. Your list of skills has been turned into a list of buttons, but if you have a wordy skill description, it will be cut off and there isn’t a way for your connections to see the entire skill, so take a look and shorten your skill descriptions if needed.

Mouse over a skill and click to endorse it

Profiles will also get a new look, without any action needed from you. I requested to be switched to the new design early, here’s a brief snapshot of what my profile looks like now:

To preview more of the new individual profiles and request to switch early too, check out LinkedIn’s blog.


Why Are B-to-B Marketers So Reluctant To Embrace Social Media?

January 4, 2012

It’s not like social media just came out. The B-to-C space has been using it successfully for the last 3-5 years. So why are B-to-B practitioners slow to adapt?

I think it’s because they don’t know where to start. You should probably start by developing a strategy that is included in your overall marketing plans. If you use social media to help build better relationships with your customers, I think you’ll find that it can help with more than just brand building.

I read a post recently in emarketer.com on why B-to-B was still unsure about social media strategies. Some highlights include:

  • 66% of marketing executives view social media as extremely or very important, but only 7% were leveraging it heavily.
  • 9% of B-to-B marketers weren’t using social at all.

Nearly 50% said that new tools and technology would make their social efforts more effective.

Changes that Need to Be Made for Their Social Media Efforts to Be More Effective According to B2B Marketing Executives in North America, May 2011 (% of respondents)

So if you’re a B-to-B marketer, what’s holding you back? Is it a resource issue?


It’s All About Business: A Straight Shooting Book on Social Media

November 29, 2011

No Bullshit Social Media by Jason Falls and Erik Deckers is true to its title.

They take the mystery out of it and explain in a no-nonsense way how to get the most out of Social if indeed you jump in.  And it’s about the ultimate goal – driving business.

This easy-to-read book highlights if you should be in social and how you should approach it if you are. Since they both come from the marketing side, they not only show practical examples of both BtoB and BtoC users, and how you can integrate social media into your overall strategy. Highlights include how to plan, implement and monitor.


2012 Looks Like Companies Will be Investing More Into Social Media

November 17, 2011

I can’t believe it’s budget time already. Now that you’ve put your foot in the water on social (hopefully), what are you going to do in 2012?

According to a recent report in eMarketer.com, companies are looking to invest more in social in 2012. According to a study completed this summer by Booz&Co and Buddy Media, social media will become a higher percentage of their total digital spend in the next three years.

Spending on Social Media as a Percent of Total Digital Marketing Spend According to Top Companies* Worldwide, 2011 vs. in 3 Years

Although social media made up less than 5% of their spend currently, they expect that number to double that the next 3 years. Where are they anticipating spending the increase? People, outside resources and creating content. What’s even more exciting is that they plan on integrating it into the marketing plans overall.

All this is good news. Evidently someone must be seeing some value in integrating social media.

The question is, what are your plans for 2012? Do they include social media as a line item in your marketing budget?


Social Media: Is Your Marketing Team on Board?

September 20, 2011

Social media, if used correctly, can be an untapped treasure for marketers. All too often though, marketing departments treat social media just like any other channel they use to PUSH their marketing message. What they don’t seem to understand about social is that it’s about engagement and interacting with real people!

I recently read a post by Heidi Cohen, titled How Marketers Miss the Boat with Social Media Relationships that outlined 7 things not to do if you want to succeed with social media. Here are some highlights:

  1. Don’t talk about you - Talk with them, not to them. Be social and listen. Ask them questions and engage them in a conversation.
  2. Don’t speak in “marketese”- Marketing lingo is selling lingo and it turns people off big time. Talk like a human being. Pretend you’re at a cocktail party. Be funny, inquisitive, be human.
  3. Don’t force YOUR point of view - Listen to what people are saying through brand monitoring and respond accordingly.
  4. Don’t think you can buy customer trust - In the social arena, trust is earned. Pay attention to what customers are saying and if something needs fixed, fix it. There’s no better way of building credibility.
  5. Don’t knock your competion - It doesn’t work in the real world and it certainly isn’t going to work in this one. Focus instead on ways you can help your customer.
  6. Don’t think a social media relationship will result in a sale - Social prospects are not unlike a regular prospect. Not all folks you meet are ready to buy right now. You need to identify where they are in the selling cycle and give them the type of info they need to go to the next step.
  7. Don’t assume that social media relationships are limited to social media networks - Appreciate the fact that people have a life outside social media and have real life relationships. In those relationships, what they’ve learned in social media circles may come out in conversations. Wouldn’t you like it if they were telling their business associates about this great product they found or a solution to a problem they had and they were talking about your brand?

The bottom line is the marketing team needs to be on the same page and treat social media differently.

Do you have any other suggestions on what not to do?


Top 5 Posts

July 14, 2011

I can’t believe the year is already half over. Where does the time go? I thought I’d share the top read posts so for the second quarter of 2011 just in case you may have missed them. Enjoy.

  1. 5 Reasons Why Social Media Doesn’t Work.
  2. Social Media: Who Uses It and Why?
  3. Social Media Introverts: Here Are Ways For You to Come Out of the Closet.
  4. Manufacturers: Are You Taking Advantage of QR Codes?
  5. Content is King: 10 Tips on Effective Writing.

The Power of Social Media is in Being Human

July 13, 2011

Social media gives all of us the opportunity to reach out to a wider circle of folks that share the same interests as we do. It’s up to us to decide how and when to pursue those contacts and hopefully turn them into relationships.

Heidi Cohen wrote an interesting post recently, 10 Social Media Lessons in Being Human that I think sums up very well some lessons we all can take to heart and hopefully make a difference in the real world we live in. Here are some highlights:

  • Share your passion with people
  • Each of us are our own brand
  • We all have the power to change the world
  • Persuade those that are already listening to you
  • Don’t forget to say thank you

Powerful stuff! What would you add to the list?


Why is Social Media Different than Traditional Marketing?

July 5, 2011

In the B-to-B space and especially when it comes to the more traditional manufacturing sector, lots of marketers treat social the same as their other marketing efforts and wonder why it’s not working for them.

The truth is social is a long-term tactic while many of the traditional marketing efforts are focused on a stimulus/response model.

Here are some tips on how social media can be an effective marketing tool for you:

  • Make your message conversational - I’m sure you can remember possibly a family member who was a great story teller. When they spoke, you hung on every word, got excited, laughed, but more importantly, you connected with that person and interacted with them. Most importantly, you remembered the story. Socia,l to be successful, needs to follow the storytelling path as opposed to the feature/benefit bullet points from a sales sheet. Let’s face it, there’s not much emotional response in sales sheet copy. Instead, tell a story of how this new left-handed widget made my life easier on a jobsite.
  • Engaging your audience - You need great content, but you don’t want a one-way conversation. Be active on Twitter or make comments on forums or Facebook pages. Social is a two-way street.
  • Networking - You need to build online networks again using LinkedIn, Twitter and Facebook. These are all good ways to spread the message. Every connection helps you reach out to new potentials.
  • Keyword Search - One of the big benefits for social is that it’s trackable and indexable using keywords. You need to make sure they are in your titles and photo captions to insure pick up.

Those are some points from my view; what elements of social are you using to maximize your B-to-B efforts?


Social Media: Don’t Try To Be Someone You’re Not

June 7, 2011

In the social media arena like in the real world people need to know, like and trust you in order to have a meaningful relationship. In the social media space, things are somewhat different in that you can’t choose the people following you.

Bear in mind that more people are watching than participating. According to Heidi Cohenyour typical social media audience is comprised of about 90% who are lurkers (just watching and listening but aren’t jumping into the conversation). Of the balance, about 8% are actually participating in conversations and less than 2% are highly engaged.

Here are some tips on how to be who you are (transparent):

  • Let people know who you are if you plan on jumping into a conversation - Believe me, they will eventually find out and if you’re doing this as a representative of a brand, not only will you suffer but so will the brand.
  • Listen before you leap - Don’t jump right into a conversation. See what others are saying and don’t just talk for talking sake. If you can’t contribute something, just continue to listen.
  • Use human speak - In other words, talk like you normally do in a conversational tone. Leave the corporate speak out of this arena.
  • Be responsive - If you do a post and someone responds, acknowledge and answer the question even if it’s with an I don’t know but I’ll get back to you answer. It’s just common courtesy and if you want to build a relationship, you need to have more than a one-way conversation.
  • Don’t overshare - This is especially true when it comes to sensitive or confidential material from your company. Remember, you need to set limits and once it’s out there, it will be there forever!

Those are some of my thoughts on the subject. If you’d like to add to the list, please feel free to.

If you like this post, you may want to read:

Social Media: 10 Rules to Abide By

Social Media Introverts: Here are Ways for You to Come out of the Closet


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