October 7, 2015
By John Sonnhalter, Rainmaker Journeyman at Sonnhalter
First of all, do you have a lead nurturing program? If the answer is no, you may want to consider one and here’s why.
In a recent article in eMarketer.com, there were some interesting findings in a study done by Demand Gen Report (DGR) in July of 2015
- Over 50% of U.S. B-to-B marketers said nurturing programs outperformed their counterparts from 10-30%.
- These leads outperformed others in moving through the sales funnel, and respondents reported a 10-30% increase in sales opportunities.
The key in lead nurturing is being able to define specific markets and subsequent messaging. You need to be relevant. Email was the most widely used tactic with over 94% using it.
Another interesting stat is that 42% of consumers will delete an email if it isn’t mobile friendly, so keep that in mind.
So do some of these stats resonate with what you’re doing?
If you like this post you may want to read:
Lead Nurturing: What Industrial Marketers Need to Know.
For Your Lead Nurturing Program-Where do you Find Good Content?
What’s the Difference Between Lead Nurturing and Follow-up Calls?
October 14, 2014
Video is one of the most powerful tools in your marketing toolbox. Why aren’t you focusing more on them?
A recent study from eMarketer showed that even though consumers wanted more video, 75% of U.S. marketers said videos are not a priority, and nearly half said they had no plans on increased efforts this year.
According to eMarketer, consumer-branded video increased over 16% from January to June 2014 to almost 3 billion views a quarter.
We’re a visual society with a 30-second sound bite mentality. Why not use video to deliver your message in a different way? In today’s world with the use of smart phones and desktop editing suites, compiling a video isn’t hard or expensive anymore.
The more successful videos have to do with a single subject and usually run under 2 minutes in length. And, if appropriate, add a little humor (everyone likes to laugh). Manufacturers have plenty of options for using video. Instructional how-to videos, training sales/reps, new product intros and testimonials to name a few.
Next to Google, YouTube is the second biggest search engine. Let potentials find you. Obviously the demand is there. Don’t be left on the sidelines.
If you like this, you may want to read:
Have Your Videos Gone Viral?
Why Videos are Such an Important Way to Reach the Professional Tradesman.
B-to-B Marketers: Are you Taking Advantage of Online Videos?
April 22, 2014
I recently read an article in eMarketer.com that dealt with sales stats in 2013, and that almost 40% of the sales forces weren’t making their numbers and it floored me. I sure wouldn’t want to be running a company based on sales of XXX and then the sales force under-delivers by that large of a difference-Yikes!
2013 wasn’t a bad year for the economy (we’ve seen a lot worse), and I can’t help but wonder what their issues were in closing the sale. One of the biggest reasons given was the sale ended in a “no decision.” What does that mean?
Here’s an interesting graphic:
It sounds to me like either the leads weren’t qualified correctly or the salesman didn’t do his homework in determining where the prospect was in the sales funnel. It also sounds like there were multiple decision makers in the process and possibly they all were not included in the sales pitch. A few other things bother me as well:
- What I can’t understand in this report is that 31% were unable to effectively communicate value to a prospect – yes, you heard me right.
- 26% had content that wasn’t aligned with the buyer
- 20% didn’t have the necessary content or resources for selling
This sounds like a great opportunity for marketing to step in and help fill the content voids they are talking about. It also begs the question of whether these results were from a traditional selling model versus that of one using social media as part of the mix.
If you had good content that was searchable on the internet, chances are the right people will find that info long before they identify themselves to you as a prospect and get a lot of their basic homework done first. You’d be able to show your expertise in a market segment so they think of you as an industry expert, which will help set you apart (value of your brand) when they finally decide to contact you. Marketing can help answer those questions ahead of time if we know the different stages of the selling cycle and what’s important to address at each level.
Am I missing the boat here or do you agree?
March 4, 2014
Most folks are familiar with mobile apps, but I think we associate them more with retail/consumer applications instead of the B-to-B world. The key to a good app is no different from any other piece of content you develop. It has to answer and be helpful to your customers. To have an app for an app’s sake doesn’t do anyone any good. You need to be customer centric.
The reasons for having an app are pretty simple:
- How many contractors do you know that don’t have a smart phone?
- Mobile represents over 5.3 billion mobile subscriptions worldwide.
- Mobile devices are on the way to surpassing PCs as the first screen for all web usage according to a study by Grant/Morgan Stanley.
eMarketer recently had a post, Mobile Apps Help Lure Customers, Spur Loyalty, that I thought had some great points that would spill over into the B-to-B world for manufacturers to consider. The survey was done by Forbes Insights to executives of companies with revenues over $250,000. Most common reasons were: customer communications, customer service and product information. No real surprises here other than the way it’s accessed and delivered.
Apps can definitely play a role well beyond branding to both support existing customers, but to help potentials through the buying cycle. Potential apps that you might consider would be:
- Product information
- Installation and troubleshooting instructions videos
- Productivity tools
- Competitive cross reference charts
- Ability to check current inventory levels
- Distributor locator with direct links
These are only a few ideas. The point is, with mobile being the fastest growing segment, you need to have a presence there. Make sure your interfaces are user friendly and make sure they fall within the requirement of the app stores.
If you like this post, you might want to read:
Do You Have a Mobile App? Are You Promoting it?
Things to Consider When Using Mobile to Reach the Professional Tradesman.