Why Should You Use Social Media in New Business Development?

May 21, 2013

In the traditional sales model, we identify our prospects and then use several tactics to get in front of them, qualify them and ultimately sell them. But what about all the other potential users of your product or service that you don’t know about? Yes, some of them may find you through a referral or get on your website, but there are many more that may not ever know that you exist.

In most cases, especially for manufacturers who are selling more complicated products, there is a sales funnel you need to take folks through before they are ready to buy. That’s great, but that only works if you’ve identified the potential sale.

Think of social media as your silent salesman. It’s out there bird dogging for you and taking a potential through some of the initial stages of the selling cycle.

Social media is a great way to connect with prospective buyers because they will find you based on what they are searching for (what kind of problem they are looking for a solution for) on the web. It allows you, not only to connect, but to start a conversation. It allows them to get a better feeling for the company and how you go about helping people. In other words, you start building the know, like and trust model that comes with any sale, especially to new potentials.

Social media is a great way to educate prospective buyers because of all the tools you have available: YouTube, SlideShare, Blogs, Forums. All are platforms for you to add value to the conversations by giving them great content, and it starts establishing you as an expert they can count on.

Social media is a great way to collaborate with potential buyers because of the tools like GoToMeeting, Google Hangout or other technologies that allow you to connect almost immediately to help answer a question or show them how to fix a problem. There are even listening platforms, like HooteSuite, radian6 and others that will help you monitor conversations around the areas you want to be in, and you can contribute at the appropriate time.

So don’t  just do business as usual. Think outside the box and give social a try. You might be surprised as you might eventually identify themselves as a potential new customer that was never on your radar screen.

If you like this post, you might want to read:

Blogging: Helps Increase New Business Leads by 69%

Are you Using LinkedIn for New Business Development?


How Manufacturers are Managing Content Marketing: 7 B2B Insights

May 16, 2013

Today we have a guest blog post from Lisa Murton Beets director of CMI Books, from the Content Marketing Institute.

How Manufacturers are Managing Content Marketing: 7 B2B Insights

The Content Marketing Institute and MarketingProfs recently published research on B2B and B2C Content Marketing in our 2013 Benchmarks, Budgets and Trends reports. While the findings give us insight into how B2B and B2C marketers are managing content marketing, we were still curious about the state of content marketing in specific key industries, and how content efforts in vertical markets were differing from those of their peers in other industries.

We decided to first look at marketers who work for B2B manufacturing organizations in North America. This group has adopted content marketing at a slightly higher rate (94 percent) than their North American B2B peers across all industries (91 percent).

Let’s take a look at some of the similarities and differences:

Manufacturing marketers have similar goals for content marketing

Marketers in the manufacturing industry have the same top three objectives for content marketing as their peers across all B2B industries: brand awareness, lead generation, and customer acquisition. However, manufacturing marketers place less emphasis on thought leadership (47 percent versus 64 percent) and website traffic (47 percent versus 60 percent) as organizational goals, which indicates a disconnect, as they also cite website traffic as the primary way they measure content effectiveness. This fundamental disconnect between goals and measurement was present with B2B manufacturers when CMI surveyed them two years ago, but it has shown some improvement.

Manufacturing marketers use video and print magazines more often

Manufacturing marketers cite video as their top content marketing tactic (it was ranked seventh by this group two years ago). Their overall use of tactics is fairly similar to that of the overall population of marketers; however, they place far less emphasis on blogs (54 percent versus 77 percent), which makes sense considering that this industry does not put strong emphasis on web traffic and thought leadership as objectives for content marketing, two areas where blogs can have significant impact.

Manufacturing marketers use print magazines at nearly twice the rate of their peers (60 percent versus 31 percent). However, only 11 percent of self-reported “best-in-class” B2B manufacturing marketers rank print magazines as “effective” or “very effective,” indicating that traditional media companies still have a stronghold on B2B manufacturers, who have traditionally used paid advertising in trade magazines to reach their audiences.

Manufacturing marketers prefer Facebook and YouTube

While their B2B content marketing peers use an average of five social media platforms, manufacturing industry B2B marketers report an average use of three.

Yet, manufacturing industry marketers use YouTube more frequently than the general population of marketers do. This makes sense, considering they rank video as their top content marketing tactic. Their use of Facebook, LinkedIn, and Twitter has risen over the last two years, yet they are somewhat behind in their adoption of Google+, Pinterest, SlideShare, and other “newer” social media options, so it will be interesting to see if they grow in these areas over the next year.

Manufacturing marketers outsource content more often

Compared with the overall content marketing population, manufacturing marketers outsource content more often:  57 percent versus 43 percent. This could be because they rely more heavily on printed material, which often requires outside assistance. Given their increased usage of video, compared to other marketers, it is likely that they are outsourcing video creation as well.

Manufacturing marketers spend less

When compared with their peers across all B2B industries, marketers in manufacturing dedicate significantly less of their total marketing budgets to content marketing (22 percent versus 33 percent). However, 53 percent of manufacturing marketers say they are going to increase their content marketing spend over the next 12 months (31 percent say they will keep spending at the same level).

Manufacturing marketers struggle with effectiveness

Like their peers, marketers for the manufacturing industry report that producing enough content is their biggest challenge. One challenge they cite more often than their B2B peers is the inability to measure content effectiveness (55 percent versus 33 percent). And they’re not only challenged with measuring content effectiveness, many are not even sure if their overall efforts are effective. We know this because only 21 percent of B2B manufacturers rank their organization as “effective” or “very effective.” On the other hand, 36 percent of B2B marketers across all industries rank themselves as “effective” or “very effective.”

On the flip side, 32 percent of manufacturing marketers rank their organizations as “not very” or “not at all” effective, compared with 17 percent of their B2B peers. This shows a need for content marketing education and improvement in the manufacturing vertical.

A brief look at the manufacturing demographic

While it is noteworthy to understand how marketers in the manufacturing industry are managing content marketing tools and tactics, it’s also important to understand how demographics may play a role in these research findings. Here are a few notes about the demographics of this research:

  • Out of a total 1,416 B2B North America respondents, 88 respondents identified themselves as working in the B2B manufacturing industry.
  • About 40 percent of the B2B manufacturing respondents work for companies with 1,000 or more employees (16 percent of that figure is for companies employing more than 10,000, so these results could also reflect what larger companies are doing).

Do you work in manufacturing? Are these trends consistent with what you are seeing?

For more insight on the state of content marketing in the manufacturing industry, register to attend the Manufacturing Summit at Content Marketing World in September 2013. And if you are looking for more content marketing research? Check out our third annual B2B Content Marketing: 2013 Benchmarks, Budgets, and Trends and first annual B2C Content Marketing: 2013 Benchmarks, Budgets, and Trends studies.

Cover image via Bigstock

The post originally appeared on ContentMarketingInstitute.com and is reposted with permission. You can view the original post here.


Why Do You Use Content Marketing – Do You Think it’s for Branding or for Selling?

March 6, 2013

You can’t turn around today and not hear the words “content marketing.” You would have thought that someone had discovered the holy grail! Content marketing isn’t anything new, it’s just called something else. There can be arguments for both I suppose, but I feel the primary role of content marketing is to position yourself to have an advantage and sell something!

Why do people do business with you? It probably has something to do with your having something they find useful and need. It also probably has something to do with them finding you helpful, informative and an all-around good guy. They can count on you for troubleshooting or advice on best practices. Now I haven’t mentioned the term content marketing, but don’t you think that’s what you’ve been doing all along? Now they call it something different.

Joe Pulizzi, founder of the Content Marketing Institute and known as the Godfather of Content Marketing, describes it “as a marketing technique of creating and distributing relevant and valuable content to attract, acquire and engage a clearly defined and understood target audience with the objective of driving profitable actions.”

Content Marketing should be helping you in some way to move a prospect down a sales funnel. I’m not saying they need to be hard selling but you need to able to satisfy a need of a prospect in order for them to take the next step. Always answer the question – WIIFM – What’s In It For Me? If a prospect can’t easily answer that question, there will be no next steps.

Chris Brogan in a recent guest post on Copyblogger, Why content marketing is not branding, highlights why the end game in any content marketing efforts have to be helping someone make a decision of some kind. He goes on to say that marketing and sales are not evil and that content marketing, if done correctly, will give the advantage in the long run.

What do you think content marketing is and how are you using it?


Is Content Marketing the New Branding?

November 13, 2012

Branding is no longer a company logo, tagline and brand colors. Yes, it helps people identify with your company, but it doesn’t necessarily make them want to buy from you. Branding isn’t something that happens overnight. The essence of branding lies in what does it mean. So words play an important part in establishing a brand, and what better way to do that than by creating content.

Joe Pulizzi, founder of the Content Marketing Institute and known as the Godfather of Content Marketing, describes it “as a marketing technique of creating and distributing relevant and valuable content to attract, acquire and engage a clearly defined and understood target audience with the objective of driving profitable actions.” Does that sound like something we should be doing?

Eric Schmidt, CEO of Google says every two days we create more information as we did from the dawn of civilization up to 2003. We need to create and convince customers and prospects to generate content that mentions our brand.

Frank Strong in a recent post on CopyBlogger talks about the web and its endless 24/7 cycle fed by content and social actions. Shouldn’t you be a part of that?

Here are some things to think about:

  • Content is Currency - How are we spending ours? How much do we have to spend?
  • You currency becomes more valuable every time it’s shared by someone other than ourselves.
  • Your responsiblity is to create content that’s worth sharing.

So take advantage of the tools that are out there, from blogs to LinkedIn, YouTube, webinars and the multitude of other options available to you.


Have You Drawn a Line in the Sand Yet?

May 15, 2012

The reality is you can’t be all things to all people. Pick a side, draw a line in the sand. Your company will be better for it.

Content marketing over the last few years has become the big buzz word and is often associated with social media. While it can be used to foster social media relationships, content marketing goes way beyond that. As a matter of a fact, it defines who you are and what you stand for.

Years ago you had limited ways to communicate your value proposition, not so today. Today specialists not generalists (no matter what field) are the preferred choice when folks are looking for something and they have a multitude of ways to get information about your company. And people like to be associated with leaders.

Let me ask you a question. If you think this assumption is correct, what do you or your company stand for? Have you chosen a niche? Are you considered the leading expert in it? If not, you’d better do it soon or you may not be around in 10 years. So how are you going to define and get the word out about your specialty? Content marketing.

By creating good content and sharing it, you can establish yourself as the thought leader in your niche. You can attract and retain customers by creating and curating valuable and compelling content on a consistent basis.

Ten years ago before anyone heard of social media, companies still stood for something. I believe you’ve heard of IBM or Apple? You knew one was known for main frames and the other for PCs. Today when you think of either brand, what do you think of…computers or other things? IBM may still make main frames, but they got their butt kicked in PCs and are known more now for their consulting services. Apple was defined by the PC, but not today. When you think of Apple, you think phone, tablet and soon TV.

The point is, both of these companies reinvented themselves and used content marketing to help spread the word in different ways. IBM took advantage of both traditional and social media methods to communicate their position. Apple, on the other hand, didn’t rely on social media directly, but worked the social media system by getting great content out to bloggers and others on the social network to create the buzz for them.

What are you doing to spread the word? Are you using content marketing?

I’d like to hear your thoughts.

Here’s a few other posts you might find interesting:

How Are You Managing Your Content Marketing?

Four B-to-B Marketing Efforts That Can Improve Your Results


How Are You Managing Your Content Marketing?

March 21, 2012

The job of marketing today isn’t to create new customers but to create passionate subscribers to our brand. Your community will take charge and social networking will continue to facilitate the power shift towards the consumer. Our challenges are to make a person stop, read, think and behave differently.

Joe Pulizzi, founder of the Content Marketing Institute and known as the Godfather of Content Marketing, describes it “as a marketing technique of creating and distributing relevant and valuable content to attract, acquire and engage a clearly defined and understood target audience with the objective of driving profitable actions.” Does that sound like something we should be doing?

Roper Public Affairs says that 80% of business decision makers prefer to get company info in a series of articles vs. advertisements. 70% say content marketing makes them feel closer to the sponsoring company, while 60% say company content helps them make better product decisions.

So how do we manage this thing called content management? I found a good book by Robert Rose and Joe Pulizzi called Managing Content Marketing that might be a helpful tool for your marketing team to read. They outline and focus on 5 areas:

  1. Understand YOU – What makes you different? You need to define this before writing content to support it.
  2. Understand THEM – Who and where are the communities you’re serving?
  3. What content can you provide to help build loyalty?
  4. Subscribers need to be fed, nurtured and unsubscribed when it’s time.
  5. Measure success.

Content marketing is a different way to get the same information in front of customers, and we all need help and tools to manage it better.

We did a webcast with Joe Pulizzi on content marketing that might be of interest to you. You can watch it here.


Trends for B-to-B Marketers to Focus Their Efforts in 2012

February 2, 2012

Today’s Internet-enabled customer has made it clear that they decide what content looks like and how it should be distributed. Content Marketing has emerged as the primary mode of engaging business prospects. This holds true especially in the technology sector where Eccolo Media, in the fall of 2011, released a report on the trends in marketing collateral. The survey, Eccolo Media 2011 B2B technology Collateral Survey Report is available free.

Customers expect that your collateral material will provide them with info they can use – not info on a particular product. Highlights of the survey include:

  • Users are consuming more content, but from a greater number of resources.
  • Social sharing buttons influence all type of content – 77% said if they had an easy way to share, they do.
  • Collateral goes Mobile – 37% consume content on tablets or smartphones.
  • Collateral goes interactive like embedded videos – 92% of users say it positively affected overall influence.

About the survey. This is the fourth year Eccolo Media has done it. They surveyed C-level executives and the survey represents 501 usable respondents.

One of the key take aways from this is that those of us who are developing content  should be considering a library of suitable content  for their marketing efforts.


Content Marketing: Key to Thought Leadership and Leads

January 10, 2012

Content is King for more than one reason. One of the reasons we want to put out good-quality content is to become the thought leader in our market segment.

Content like white papers, fact sheets, case histories and webinars are just a few examples and might be used at different stages of the sales funnel. Online content is the fuel for new leads in the B2B arena.

It stands to reason that if people see that you both identify problems/issues and address possible solutions, that you not only will accomplish the first goal, but they might even identify themselves as a possible new lead.

Top 3 Priorities for the Marketing Funnel According to US B2B Marketers, June 2011 (% of respondents)

A recent survey from MarketingSherpa was highlighted in a post in eMarketer.com that highlighted the kind of content customers are looking for. Highlights include:

  • Why content marketing is essential to B2B leads.
  • How B2B buyers use content.
  • What type of content is best for generating leads.
  • How marketers can leverage content marketing formats.

 

Sonnhalter is partnering with Joe Pulizzi, a nationally-known content marketing expert and founder of the Content Marketing Institute, in hosting a webinar on the growing area of content marketing for B2B. This free, one-hour webinar will be Thursday, February 2, 2012 at 1:00 p.m. EST. Participants can click here to register for the “8 Content Initiatives You Need to Seriously Consider for 2012” webinar.


Webinar: 8 Content Initiatives You Need to Seriously Consider for 2012

January 5, 2012

Content marketing expert and founder of the Content Marketing Institute, Joe Pulizzi will review the practice of content marketing and why it’s one of the fastest growing areas of marketing today. In this hour presentation, Joe will discuss eight initiatives that all marketers need to consider now when it comes to corporate storytelling and social media.

Joe is a leading author, speaker and strategist for content marketing. Joe is the founder of the Content Marketing Institute and the CEO of SocialTract. He’s also co-authored Get Content Get Customers and Managing Content Marketing: The Real World Guide for Creating Passionate Subscribers to Your Brand.

I’ve heard Joe present before, and you are in for a real treat. Please join us on February 2nd at 1 PM EST for this free, informative presentation. You can sign up here. Joe will also be taking questions at the end.


Are You Maximizing Your Content Marketing?

September 28, 2011

For those of you who have blogs, this will be of interest to you. We all (sometimes) are pressed for time and after writing and spell checking a post, we put it up there with the appropriate key words and let it fly.

I was reminded recently by a post by Heidi Cohen that we may be overlooking some ways to get that little extra out of each post. Her post, Does Your Content Marketing Contain These 12 Must-Have Components? had some good points we all should be using. Here are highlights of the top points that got my attention:

  1. Share this button - Makes sense to give your readers easy access to share your info. I normally add them at the end, but she suggests addding them up front. Good idea.
  2. Join email list - Seems like a “no brainer,” but if readers like what they see, they probably will want more. Give them a reason to sign up.
  3. RSS feed -  Just another option for readers to follow you easily. It’s easy to install .
  4. Contact us functionality - If someone has the need to get a hold of you, give them an email address or phone number to call.
  5. Provide search on your site - Since your content may cause readers to want to find out more or may not answer all of their questions, allow them to seek more information.
  6. Supply links to related content – This is often not done. If you’ve written other posts that are relevant, why not have them at the bottom of the post for people to link to? Makes sense and it helps to keep them on your site while building your thought leadership.

These are just a few tips along with a good call to action that will help you get extra mileage out of each post. What are some things you’re doing to bolster readership?

If you liked this post you might like:

Is Your Brand Disconnecting on Social Media?

Manufacturers: 5 Reasons Content is King

3 Tips on How to Build Followers


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